Tokyo cracks down on ‘kasuhara’ amid rise in customers abusing staff (www.theguardian.com)

submitted 1 week ago by MicroWave@lemmy.world to c/world@lemmy.world

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A wave of abusive consumers has prompted authorities to introduce the country’s first ordinance to protect service industry employees

Japan is celebrated for its exceptional levels of customer service. But the behaviour of a growing number of customers and clients leaves a lot to be desired.

The rise of the abusive consumer has prompted authorities in Tokyo to introduce the country’s first ordinance – a locally approved regulation – to protect service industry staff from kasuhara – the Japanese abbreviated form of “customer harassment”.

While the Tokyo ordinance, which will go into effect in April, does not carry penalties, experts hope the move will highlight a growing social problem and, perhaps, encourage people to think twice before taking out their frustrations on staff.

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[-] MrJameGumb@lemmy.world 13 points 1 week ago

does not carry penalties

So what's the point then?

[-] papertowels@lemmy.one 36 points 1 week ago* (last edited 1 week ago)

If there was a society where a penalty-free regulation would have actual effects, it's Japan.

You should see the death glares people get if they're loud on the train.

[-] Mr_Blott@feddit.uk 22 points 1 week ago

To make people realise they're being cunts

[-] FlyingSquid@lemmy.world 8 points 1 week ago

Kasuhara Karen has a nice ring to it...

[-] MediaBiasFactChecker@lemmy.world -5 points 1 week ago

The Guardian - News Source Context (Click to view Full Report)

Information for The Guardian:

MBFC: Left-Center - Credibility: Medium - Factual Reporting: Mixed - United Kingdom
Wikipedia about this source

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https://www.theguardian.com/world/2024/oct/08/japan-tokyo-kasuhara-customer-harassment-crackdown

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this post was submitted on 08 Oct 2024

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