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Linux players getting banned on Apex Legends again
(www.gamingonlinux.com)
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this post was submitted on 22 Aug 2023
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I got caught up in it. At this point I have no respect for the company. This was one of my favorite games to play but I refuse to touch any EA products anymore. I only hope they unban me so I can officially delete my account.
Edit: After going through 12 emails, with 6 consecutive different associates, In which 5/6 asked me for verification that I owned the account instead of actually progressing the case - I finally reached someone who helped. I submitted a request on the site and am waiting back to get confirmation my data was deleted.
The email chain went like this: Assistant 1: Requests verification code and asks if I want to exercise my right to be forgotten Me: (verifies and confirms) Assistant 2: Sends a disclaimer and asks me to confirm Me: (confirms) Assistant 3: Asks if it’s for this account, if there are any others. Me: (confirms) Assistant 4: Requests verification again and asks if I am trying to exercise my right to be forgotten. Me: (confirms) Assistant 5: Requests verification code and asks me if I have any mobile games. Me: (confirms and answers no) Assistant 6: Requests verification code again. Asks if I am exercising my right to be forgotten. Me: (says I’m not confirming any more and to delete my damn data according to the GDPR)
Right after that someone contacts me that they are looking into it. Eventually I get an email with a link to the help site that asks me to to confirm my email I follow through, request a deletion and it says to wait a couple days for a confirmation email.
I also receive another email from another associate shortly after (#7) asking me to confirm that I want to request my data is deleted.
A fuckin’ nightmare.
Send them the GDPR horror letter
Think I have any actual recourse to pressure them into deleting it? They won’t let you delete any account with an active ban
Source: https://commission.europa.eu/law/law-topic/data-protection/reform/rules-business-and-organisations/dealing-citizens/do-we-always-have-delete-personal-data-if-person-asks_en
Well, I contacted them and used the GDPR as my reasoning. Let’s see if they comply or come up with another excuse.
It's also worth giving them the benefit of a doubt. It might be just a bug or an oversight.
I don't see how player data even would be worth risking GDPR fines. But at least you don't have to worry about it.
You can't delete your account if you're banned? Seems a bit iffy.
So just like Reddit does if I'm not mistaken ?
Shady to say the least. But as long as you have a single ban active, they keep you from deleting it
A GDPR request could accomplish that easily. They will obviously need to keep some amount of information so you just can't make a new account.
Right now they’re giving me a run around for it so it hasn’t been so easy
How long ago did you contact them? If they haven't done what you asked within 30 days*, you should report it to your country's data protection agency. I also recommend that you inform EA that you are willing to do that, if they are not cooperating.
*In some cases they can extend the deadline a bit, but in general it's 30 days.
It was yesterday but good to know that there can be at least a general timeline. I guess I’ll just have to put up with all the walls for now.
EA ruin my favorite gaming franchise: Battlefield
Or DICE did under the supervision of the geniuses over at EA.
Now I will never get to play another Battlefield game...
So yeah, it's better to stay away from EA products.