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Softbank plans to cancel out angry customer voices using AI
(arstechnica.com)
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this post was submitted on 18 Jun 2024
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Technology
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I see no problem: they can record the original call and postprocess it with AI live for the operators. The recordings would be the original audio.
Besides providing verbatim records of who said what, there is a second can of worms in forming any sort of binding agreement if the two sides of the agreement are having two different conversations.
I think this is what the part about the missed nuance means.