Maybe I need to be educated on the nuances but why would anyone believe what a spokesperson says about a company/product/service?

It could be like 'X employees being forced to have neural chips implanted as a condition of employment' and a spokesperson would say something like 'Mr. Musk believes this would absolutely increase productivity and employee satisfaction by providing us with the most important data on how our employees conduct their day to day business both at home and in the office. He has the full support of X employees and is not concerned about their brains being fried, as some slandering individuals would have you believe is happening'.

Does it really come down to gullibility or am I missing something?