I used to work in CS for a cell phone provider. The most memorable call I had from that experience was a woman who spent over an hour yelling at me because her daughter had ordered a $1200 phone upgrade without permission. She was absolutely sure that it was illegal for us to charge her for that, because her daughter was not authorized to use her card, and because her daughter was under 18.

She didn't want to return the phone, because she didn't want her daughter to hate her. She just didn't want us to charge her for it.

Had a guy tell me he was going to sue me, personally not the store, and financially ruin me because I told him to put on a mask in like April 2020. He didnt do either. I'm sure anyone who worked with the public during that time has some story lol.

Worked in bars as a supervisor for 3 years, almost everytime I decided to cut a patron off (usually for being too drunk, or for being an arsehole) I would be met with "you can't do that, it's illegal, you HAVE to serve me"

No, I don't. Service is at my discretion, and it wouldn often be unethical for me to continue to provide you with more alcohol, endangering yours and others around you further.

I once had a b2b customer (store owner) tell me that having different pricing for wholesale and retail customers was racist.

I'm pretty sure meant discriminatory but even that doesn't make much sense.

We do not have to keep a register open just because there is a customer in the store. We've been making closing announcements for almost an hour and the store closed 20 minutes ago. You had more then enough time to buy whatever you wanted. Come back tomorrow.

No, I don't have to accept a digital photo of your license as ID. No, your birth certificate is not proof of identity; it doesn't have your picture.

But the absolute worst one: Not only is this a beat-up photocopy of a foreign ID card with no photo; it also clearly states that you are 19 and even if I accepted this document as valid identification, which I can't, I still could not legally serve you alcohol.

They told me I had to honor an expired coupon for 5 cents off their gas.

There are, in fact, no products in that empty drawer. I promise I'm not hiding them from you, ma'am.

At one point I worked for an electronics repair shop fixing mostly phones, laptops, and game consoles. We actually had a great manager and we all just enjoyed fixing things, so we really weren't out to rip people off like they usually came in thinking. Our store policy was even if we didn't fix it, we didn't charge you, and we stood by it.

One day a lady drops off her laptop with a cracked screen. Part of the screen was still working, but the majority was non functional and would surely worsen over time. We diagnose the laptop and give the customer a quote and she agrees to the repair. I let her know that once we start the repair, the previous screen will be destroyed during the removal process since it has no more integrity from being broken, she's fine with that. We get the part in a few days later and I start the repair. At this point the woman's husband calls - literally while I have the cracked screen half out of the laptop - and says stop the repair and return it how it was. We were like, we're happy to give the laptop back, but unfortunately we've already started the repair and while removing the old screen it broke more so it would end up being returned in a worse condition.

This fucking guy screamed at me over the phone about how what we were doing was illegal, how we never got proper authorization blah blah. We offered to even do the repair at cost, but no that wasn't good enough. When the husband and wife finally came into the store to pick up the laptop, he left screeching about how he was going to sue us. Unsurprisingly we never heard from him again.

"Actually, in the terms of service you signed with DirecTV, your NFL Sunday Ticket was set to auto renew after the first free year.

Also.

We've billed you for it for two months, and is now past the point where we can remove it. You have 5 additional payments.

This is in fact also not illegal apparently. Since it's in the terms of service.

If you'd like to sue DirecTV please have your lawyer contact our TEAM of lawyers and we'll be happy to address it."

Worked that soul sucking job for five long years while going to college. Sucked.