Where do you live?

American here who uses Amazon frequently (at least 20 times a year).

I'm not debating that frequently, I get the wrong order or something that's clearly fake. But if there's one thing, their support is top notch.

I got a $400 foldable bike that was broken on delivery because of bad packaging, and they said we're replace it. I said I'll keep it since I can still fix it and they discounted me 20% to repair it.

In my previous place, we had lots of theft. 1 out of 4 deliveries. Amazon replaced every single one, no questions. One wasn't even a theft, some neighbor accidentally took mine. I told Amazon and they said keep it.

Every other store, I always get shit. Walmart is the absolute worst. Target is significantly better. But Amazon, no questions asked for me.

I have a decade of stories like this of their support.

Daaad....

They did that to me and after the third time they told me to wait without any concrete timeline i asked for a chargeback. The third party seller lied about the delivery but their bogus tracking number dates didn’t align with other facts. At least amazon didn’t ban me and they even apologized for not resolving the issue.