They also deleted all my progress at some point because apparently I forgot to do some kind of transfer back when they merged with Blizzard or something. Maybe that's partially my fault but I could never recall that I was informed to do so, and I hadn't played in a long time.

I tried to get back into the game a while ago, but the story is such an incredible mess and hardly makes any sense being thrown from one place to another with very little information, as a new or returning player you'd have no clue where to go and what to do and what is actual new and relevant content and not. It's incredibly difficult to get a grasp of the game if you haven't been keeping up.