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The Sound Of Failure At Sonos (www.forbes.com)

submitted 3 weeks ago by AnActOfCreation@programming.dev to c/technology@lemmy.world

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Sonos's botched app rollout is a significant leadership failure, resulting in widespread customer dissatisfaction and technical issues that undermine its brand.
Over 100 employees were laid off, likely due to the mishandling of the app, reflecting poor leadership priorities and decisions.
Sonos now faces potential long-term damage to its customer loyalty and market confidence, with upcoming updates needing to address these issues urgently.

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[-] Kongar@lemmy.dbzer0.com 16 points 3 weeks ago

Somebody much smarter than me needs to hack this system. I’d pay to support it.

It’s beyond BS that functionality gets deleted from a product I purchased. I knew the risk of investing into an ecosystem that “required” an app to work. Shame on me, I get what I deserve I guess. Still doesn’t make it right.

this post was submitted on 25 Aug 2024

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