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The Sound Of Failure At Sonos (www.forbes.com)

submitted 3 weeks ago by AnActOfCreation@programming.dev to c/technology@lemmy.world

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Sonos's botched app rollout is a significant leadership failure, resulting in widespread customer dissatisfaction and technical issues that undermine its brand.
Over 100 employees were laid off, likely due to the mishandling of the app, reflecting poor leadership priorities and decisions.
Sonos now faces potential long-term damage to its customer loyalty and market confidence, with upcoming updates needing to address these issues urgently.

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[-] AbidanYre@lemmy.world 39 points 3 weeks ago

I had been meaning to check if they had unfucked everything.

Sounds like no.

[-] ryan213@lemmy.ca 23 points 3 weeks ago

I hardly use my Sonos speakers now since the big update. I just replay what I have in the queue and hope it doesn't fail to connect.

[-] AbidanYre@lemmy.world 8 points 3 weeks ago* (last edited 3 weeks ago)

Other than the soundbar on my TV, the thing I use it for 90% of the time is an alarm that pays lullabies for my kids from Navidrome. I had to revert the android app and tell everything to never upgrade.

this post was submitted on 25 Aug 2024

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