You're right, but at least there are challenges to be found in FFXIV. Attempting to run past monsters and click the thing will result in death. There are clear bosses where taking you hands off the keyboard for 5-10 seconds means you won't make it. I am sure the high-end of ESO has genuine challenges, but I couldn't find them. This is a game where you can genuinely ignore enemies and afk during combat and you'll still survive. o

To be clear, I think it's devs really hit on a specific market: there are a lot of people out there who genuinely want a "wind-down, complete quests in vibrant world and feel like a hero" MMO. I was just bored out of my tree after a few days because I am the furthest thing from that audience. Casually getting into ESO, it is truly a challenge-free landscape, far more so than even the intensely story and social driven FFXIV.