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Most consumers hate the idea of AI-generated customer service
(www.techspot.com)
This is a most excellent place for technology news and articles.
The thing is, I rarely want money from them, I just want to provide them information to make my experience as a customer better. For example:
I can see a reason for the credit card thing sucking since they want to make a bad offer and keep you as a customer, but at least for me, all of the above would make me more likely to stay a customer instead of switching to a competitor (and I've seriously considered switching each of the above).