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this post was submitted on 03 Jul 2024
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I honestly wonder how those meetings go. It has to be comical villainous to spend so much time trying to fuck over your customer not allowing them to fix what they purchased from you.
I just don't get it, if an item breaks and I can't at least try to fix it, there is no way I'm purchasing from the same brand again.
So what is the motivation here? The thing that has kept me with companies is good customer service and a generous warranty service.
Denying claims and making it impossible to fix it myself will get you instantly on my ban list.
So what gives? How did we get here?