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The Lie That's Destroying the Economy - Adam Conover
(vid.puffyan.us)
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Completely correct. 10k tickets, the top 10k people who are willing to pay the most get tickets. Any attempt to break this and push to a lower price just means that there is a market gap that can be filled by buying low and selling high. Im a big believer that high demand tickets should have a name on them with ID required - want to sell they go back to retailers at cost.
She also tried a points system - follow on insta, buy merch, buy CD, get points towards early access so actually fans get tickets for a lower price. She got done for favoritism.
There really is no winning once your fanbase grows over a certain size. That's why I prefer to go see only C-list or locally/regionally famous artists live rather than trying to go see A-listers live.