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My wife and I keep getting our debit cards stolen online. We notice the charges and are able to dispute them and cancel our cards, but it sure is annoying.

We don't put our card information on suspicious websites. They're on well known websites like amazon and Facebook.

We ran out emails through a data breach checker and it found nothing.

I don't think there's any malware on our devices.

Any idea what could be happening and how to prevent it?

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Most likely a device that you own is infected. Have you completely delete and reset all your devices?

[-] Snowman44@lemmy.world 0 points 1 year ago

Running a virus scan wouldn't be enough? I'd rather not factory reset everything.

[-] EdibleFriend@lemmy.world 3 points 1 year ago

how do I fix this?

probably like this.

No :(

[-] RagingNerdoholic@lemmy.ca 1 points 1 year ago

To be fair, factory resets are a huge pain in the ass. Might as well try other things before busting out the nuclear option.

[-] nous@programming.dev 1 points 1 year ago

Once you suspect a device is infected the only good option is the nuclear option. Anything else will not be guaranteed to 100% remove it, or really, anywhere near close to that, or even detect everything wrong in the first place or after attempted removal. And with a month long period between attacks that is a long time to wait and see to see if any other option might work.

[-] phx@lemmy.ca 1 points 1 year ago

Less of a pain in the ass than using a compromised device and having your payment card info stolen repeatedly?

[-] RagingNerdoholic@lemmy.ca 1 points 1 year ago

If it ends up not being the culprit, kinda yeah. I'm just saying, try some less disruptive troubleshooting first.

[-] Runel0rd@kbin.social 0 points 1 year ago

Are you trying to fix the issue or have this repeat? Start listening to the genuine advice being offered

[-] Saikopat@sh.itjust.works 0 points 1 year ago* (last edited 1 year ago)

No, it won't. If you value that situation enough to post here, you should also listen to the advices you're given.

If you have an antivirus running and you're still being pwnd, a scan won't change anything.

Format everything, computers, phones, everything with an Internet connection really. Yes, it's a pain, but also yes, it's necessary.

Do it

this post was submitted on 22 Jul 2023
8 points (100.0% liked)

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