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this post was submitted on 20 Apr 2024
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Do you know the term "trust thermocline"?
Basically it described a problem with the boiling the frog technique. There's a point for every user at which they're fed up with the bullshit, lose all trust in you(r company) and are hard to impossible to get back as a customer. Every customer leaving has a little unnoticeable effect on you, but with time there will be so many people that you lost that all your tactics to lock your users in will fail.