151
AT&T is giving customers a $5 credit for its cellphone outage. Some angry customers say it's not enough.
(www.businessinsider.com)
you are viewing a single comment's thread
view the rest of the comments
view the rest of the comments
this post was submitted on 26 Feb 2024
151 points (98.7% liked)
Technology
58761 readers
4283 users here now
This is a most excellent place for technology news and articles.
Our Rules
- Follow the lemmy.world rules.
- Only tech related content.
- Be excellent to each another!
- Mod approved content bots can post up to 10 articles per day.
- Threads asking for personal tech support may be deleted.
- Politics threads may be removed.
- No memes allowed as posts, OK to post as comments.
- Only approved bots from the list below, to ask if your bot can be added please contact us.
- Check for duplicates before posting, duplicates may be removed
Approved Bots
founded 1 year ago
MODERATORS
Actually, you're totally right. They are giving you more now than you would get if they gave you a 1.6% discount.
No, just reimbursing for the actually time is not enough.
You enter into a contract for a service and that service was broken. There's the lack of reliability that's the issue.
If they were out for a month customers would suffer more than $30 in consequences from stuff like lost productivity.
If it were a pay-by-minute service than sure, but you purchase a month in the expectation it will work that entire month. They should get at least 25% of the monthly cost reimbursed if not the entire month.
There's no way contracts are making 90%+ service uptime guarantees for consumer contracts. If you happened to have a 2 or 3 nines guarantee, then you are likely getting more than $5, but you also paid a lot for that.
I hate defending a huge bullshit Corp
But you’re so fully correct. The person you’re responding to is delusional, and all their numbers are insane