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"Trust and Safety" departments exist to protect the company, not users.
(open.substack.com)
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this post was submitted on 25 Dec 2023
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Why users are always the ones screwed?
A "user" is anyone who walks through the public park and picks up a gadget that someone else left there.
They poke at it for a while, not knowing who built it or who dropped it in the park. It does some cool stuff.
Sometimes they can wiggle it and it makes colors that their friends enjoy. Maybe someone built this thing just to be a fun toy to play with?
They put it in their pants pocket and walk on.
Once in a while, the thing they picked up in the park just spontaneously catches fire and burns their pants off, leaving them naked in the middle of the town square and really embarrassed.
But usually, a "user" can mess around with technology crap and not get burned.
Until, y'know, they do.
And then it's supposed to be their fault.
Hey, thing-builders: If the thing you built hurts people, you should fix that. "They picked it up, it's okay if it burns their pants off" is not a good excuse.
While I agree with your premise, people also need to be aware that some random thing they started fiddling with can be problematic, and should maybe do some basic research on what they're fiddling with. We absolutely need to hold creators responsible for their creations, but this also shouldn't absolve people of using their brains and thinking critically.
Then it should at least come with a warning label, and perhaps, with the ability to block children from picking it up or playing with it.
Those who create dangerous things have a duty to warn others of their potential dangers before leaving them haphazardly about.
I think its morally acceptable to make products designed to hurt the user and other people.
"Useds" is a more appropriate term