The thing is they're probably not wrong. Does it suck? Oh absolutely, but what I can say is that I have both gamepass and ps+, and the difference is pretty significant. PS+ has more quality titles, it may not have as many titles, but it has a more quality selection, gamepass however is very much quantity over quality. If all you play are Microsoft or EA games, then gamepass might be worth it, but I can definitely see how Sony might be struggling to compete because of how much gamepass has potentially diminished the value of console titles.

My guess is that it's a situation of publishers not wanting to put their games on ps plus because they've already put them on gamepass and lost a good chunk of revenue from gamepass. Now Sony has to make up the difference because they don't want to diminish the value of their own games and they really don't have any other markets to prop up ps plus like Microsoft does with their cloud services.

I do worry about Sony, they really feel like Sega was in the Saturn/Dreamcast days. Struggling to keep up with competition and sticking to their tried and true business practices. The main difference though is they seem willing to embrace change unlike Sega.