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this post was submitted on 29 Aug 2023
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As a result of these shenanigans by Taylor and on their behalf McDonald's itself I haven't considered McDonald's a viable place to go for any kind of ice cream or ice cream-adjacent thing for many years, whereas this was once not the case. I know I'm not the only one either.
I just stopped considering McDonalds a place that serves ice cream. The menu item just doesn't exist there in my mind.
I wonder how much this actually hurts their business? Probably more than they realize. My daughter loves ice cream, and I am not going to play McDonald's roulette, unless I have to. We just go to Wendy's if we are going to eat fast food, the foods better and cheaper anyway and I have yet to run into a broken machine.
It probably hurts the franchisee more than it hurts McDonalds proper, and they make it back and then some from their deal with Taylor.