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this post was submitted on 24 Jul 2023
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Then they should state that in the Terms of Use, where they grant themselves permission to terminate if the "Account has been inactive for more than six months." (Or better yet, remove the clause entirely.)
An email claim that they won't enforce that clause does not make it okay.
This is the basis of the ASUS warranty issues recently when they had exploding AM5 motherboards and vague text about EXPO support voiding warranty, painting themselves into a corner when they only had unsupported firmware that would technically void warranty.
It doesn't matter that the company says "Oh we won't enforce that rule" but they still keep the rule in place.