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Why stand in line to board an airplane?
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I saw in a flight that the airline mistakenly sold the same seat twice, two persons were fighting for the same seat, and when the stewardess came to review, she saw the error, the flight was oversold and the second man needed to leave the plane.
They don't do that mistakenly. They just realized most of the time a few passengers don't show up so overselling makes sense to keep the plane full.
If that happens to you in the EU, you are entitled to compensation, regardless of what the airline says. Know your rights!
I remember a scandal in Germany some years back, where it was reported that people on the airline call centres were instructed to wrongly tell customers that they weren't entitled to compensation, and to only pay out when they where under threat of being sued. Dunno whether that improved.
I heard people complaining a lot about Wizz Air.
I usually fly with KLM, and they have been always fast and good with this.