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Google “search”
(lemmy.world)
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this post was submitted on 21 Dec 2023
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What are y'all searching for that Google search isn't working for you anymore? Like, genuinely, I'm baffled by this.
A typical example is more popular searches crowding out actual answers to your question.
I have had this a lot of times with IT problems, I am a sys admin and google a ton of things related to my job. But 5 out of 10 times some keyword will relate to a simple problem many people have with their pc and all relative answers to my exact question get drowned out.
Google anything related to 'laptop monitor turn off' and you will only find results telling you how to turn of sleep when you close the lid. No matter how much syntaxing or formatting you do with your search
You're a Systems Administrator, but Google Tier 2 issues, do you provide break fix support? I thought as a SA you would be working behind the scenes on systems (apps), servers, etc.
Can't speak for the person you're replying to, but I'm a security engineer and stuff still makes its way to me that you would think would get filtered out by others (and isn't my job to fix). It just takes the right person thinking "this is obviously a problem with $system, let's just send it straight over to them so they can fix it quickly!" And then we get the fun job of proving it's not us and has no relation to us.
We got a ticket today for packet loss between two systems, neither of which have any of our tools on them...
I think this is a training issue that needs to be resolved at the Helpdesk level. I understand that nobody is perfect but if you keep seeing tickets like that - Helpdesk managers need to update their training modules and start tweaking the Helpdesk system to have service requests go to the proper groups. Incident tickets are another story but that's where the training comes in.